Warranty

30-Day Limited Warranty

Terms & Conditions

Dr. Tronics Repair provides a 30-Day Service Guarantee Window in conjunction with a limited warranty. This limited warranty extends only to the original purchaser; the person who paid for/received services for their damaged product and name is documented on original service agreement with Dr. Tronics. The order number serves as your warranty number and must be retained.

Dr. Tronics warrants the repairs done and its parts against defects in materials or workmanship for 30 days from the returm ship date. During this period, Dr. Tronics will repair or replace defective parts with new or reconditioned parts at Dr. Tronics’s option, without charge to you.

Shipping fees incurred from returns for under-warranty service are of the responsibility of the owner of the device(s). All shipping fees returning device back to the owner will be paid by Dr. Tronics. All returns, both to and from Dr.Tronics must accompany a tracking number, to assure sufficient shipping. If for whatever reason the device is lost in the mail during these periods, Dr. Tronics is not responsible for replacing, locating nor providing dividends for lost items.

All original parts (parts installed by Dr. Tronics at the original system build) replaced by Dr. Tronics becomes the property of Dr. Tronics.

The Device owner is responsible for the payment for any service or repair needed outside the scope of this limited warranty.

Dr. Tronics makes no other warranty, either express or implied, outside of this guarantee. Except as provided here, Dr. Tronics is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use your device.

This warranty covers damages done to parts and services that have been done by Dr.Tronics only. If another company or person has manipulated the work in any way, this warranty is considered null and void. Dr. Tronics documents and stores all specifications surrounding device and repairs, along with part identifiers. If these have been tampered with, this warranty no longer serves a purpose and parts and services will have to be reordered at cost to the owner.

Dr. Tronics does not cover supplemental damages that cannot be reversed, i.e. water damage, current, heat, moisture or vibration; improper specification; misapplication; misuse; abuse; or damage to the frame of device and severed parts to devices other operating conditions outside of drtronicsrepair’s control. Any liquid damaged done to the device automatically disqualify it from taking advantage of this warranty.

If a customer’s device is irreparably damaged as a direct result of a repair attempted by Dr. Tronics and payment has been rendered, the customer is entitled to a full refund, minus shipping of device. 

If you experience a problem with a device that you’ve had repaired with Dr. Tronics and it’s within the 30-day warranty period, please fill out the form below or contact us  at Drtronicsrepair@gmail.com with “30 Day Limited Warranty” in the subject line, and we’ll be glad to help you resolve the issue.

 

Warranty Submission Form

 

Verification